SMS / Text Messaging Policy

SMS/text messaging may be used for the following care‑related and administrative purposes: 
Messages may include, but are not limited to:

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• Appointment reminders and visit confirmations 

• Schedule changes or updates 

• Care coordination messages related to authorized services 

• Patient education and general care reminders 

• Administrative or documentation‑related notifications ​

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GenCare Resources does not use SMS/text messaging for unsolicited marketing or promotional purposes without separate authorization. 

GenCare Resources, LLC is a licensed Florida Home Health Agency. All services are provided under a physician‑authorized Plan of Care and subject to appropriate clinical oversight. 

SMS/text messaging is used as a supplemental communication method and does not replace: 

• Clinical documentation 

• Physician orders 

• Medical records 

GenCare Resources complies with all applicable HIPAA and state privacy requirements. Text messages are limited to the minimum necessary information and are not intended to transmit detailed protected health information. 

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​For clinical questions or sensitive matters, patients and caregivers should contact the office directly. 

Message frequency may vary based on patient care needs, scheduling requirements, and administrative activity. 

Standard message and data rates may apply according to your mobile carrier plan. 

You may opt out of SMS/text messaging at any time by replying: STOP 

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After opting out, GenCare Resources will use alternative communication methods when required for patient care or regulatory compliance. 

Reply HELP for assistance or contact GenCare Resources directly. 

Delivery of SMS messages is subject to effective transmission by your mobile carrier. Carriers are not responsible for delayed or undelivered messages.

GenCare Resources reserves the right to update these SMS Terms and Conditions at any time. Updates will be posted on this page with a revised effective date.